The recruitment policy of the WTO is to seek to attract and retain staff members offering the highest standards of competence, efficiency and integrity. As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.
This is an opportunity for a temporary contract from mid-August until December 2023. The assignment is in the WTO Headquarters in Geneva, Switzerland and the incumbent is expected to be present on WTO premises. The Regular Teleworking Policy of the WTO (Administrative Memorandum No. 993) will apply as appropriate.
Within the IT Solutions Division (ITSD), reporting to the Chief, IT Infrastructure Section, the incumbent of the position will perform the following duties:
- 1. Manage, monitor and support Microsoft Active Directory system. This includes tasks for e.g. GPO creation and modification, troubleshooting in case of issues.
- 2. Manage, monitor and support WTO Servers. This includes tasks for e.g. Deployment of new servers (physical and virtual) following the SoP, troubleshooting in case of issues.
- 3. Manage network supervision and monitoring tools to ensure the availability of network services at all times.
- 4. Manage, monitor and support Teams telephony infrastructure.
- 5. Manage, monitor and support Azure cloud infrastructure.
- 6. Assist in the day-to-day operations of the infrastructure involving monitoring, pro-active maintenance, problem solving, providing 2nd level support by responding to incident and change requests, coordinating 3rd level support within existing support contracts as well as assisting in the optimisation of existing services.
- 6. Assist other Network and System Engineers and Project Managers on specific tasks assigned and act as a back-up resource for the IT Infrastructure team in their areas of responsibilities.
- 7. Research online, attend technical briefings and keep up to date with fast moving technological changes through courses, seminars and self-training in order to provide suitable solutions and technical support.
- 8. The incumbent, after a short integration period will be required to work independently and assume the assigned responsibilities. This will require regular interaction with IT Service Desk and other sections including IT Security team within the ITSD.
The WTO IT environment consists of around 1300 users/computers and 90 servers.