Whogohost Graduate Customer Support Intern (Payments) for Master

Eligibility Criteria

• Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts.
• Troubleshoot a variety of billing-related issues customers are having with their web hosting plans and services.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet performance standards set by the department.
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Create invoices, and receipts through the CMS, Send reminders to customers through call/email for renewal and pending payment.
• Recommends improvements in products, services, or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
• Performs miscellaneous tasks as assigned.
• Reconcile payment with the finance team.

Offered Benefits

If you are wondering, the below are reasons why you should join our team:

• We operate a family work culture where you will be loved
• There is an opportunity for career advancement - if your performance meets and exceeds the required standard
• We have a flexible and fun work environment
• Training and personal development opportunities
• Medical care with a leading provider
• You will meet and work with professionals in diverse fields
• A monthly allowance will be provided periodically for you to work remotely
• And lots more!

Application Process