We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.
Interns will be responsible for:
- Receive card boxes from Secure ID
- Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
- Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
- After confirmation, package the cards together and prepare them for the delivery partner
- Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
- Tracking the status of cards delivered, yet to be delivered or in transit
- Communicate delivery issues with delivery partners